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General

  • Marvel Cars reserve the right to decline any job or bookings without reason being given.
  • Anyone abusing our staff in any way will be ejected from our vehicles, reported to the police and barred from using our service in the future.
  • Any damages or soiling by the customer to our vehicles will be charged to the client.
  • We do not allow eating, drinking or smoking in any of our vehicles.
  • Passengers deemed unfit to travel could be refused our service.
  • Clients booking with multiple companies and taking the first to arrive will be charged a cancellation fee and barred from using our services in future.
  • Customers who would like to complain on the driver or the operator who provided them the service can do so using the appropriate complaint form online. Therefore we will carry out the investigation and inform the customer if it was deemed necessary.

Delays

  • Although every care is taken to ensure customers are transported to each destination as quickly and safely as possible, we cannot be held responsible for delays caused by circumstances beyond our control.
  • We do not offer discounts or compensation for delays.
  • Delays given at the time of booking are "within" times, which mean that your vehicle may arrive at any time up to the time given.

Waiting Time

  • Waiting time is charged after the first five minutes the driver arrived at the pick up point, or straight away on "wait and return" journeys. After five minute of a pick up bookings, passengers will be charged by the minute of the waiting time. On the other hand for wait and return bookings the waiting time is chargeable on arrival at the first destination. Booking operators will assist you with any waiting time queries at the time of booking.

Payments

  • It is the customers' responsibility to ensure that they have the funds to travel before undertaking any journey or booking any of our services.
  • Unpaid accounts will be suspended and passed on to our legal team who will in turn pass the matter to bailiffs for the collection of any debts.
  • Withholding payments will not alter any decisions made regarding outstanding queries or complaints.

Lost Property

  • Passengers must take all belongings with them when leaving any of our Vehicles; any property left in our vehicles is not the responsibility of Marvel Cars. We will ask any drivers who find property to report it to us and return it to the office by the beginning of their next shift (up to a maximum of 48 hours). Any property returned by a driver once he has taken another fare will be charged as a "new" booking. Alternatively the passenger can pick up any "lost property" from our office.
  • With the exception of food items, lost property is usually held for 6 months before being disposed.

Airport Pickups

  • When making a booking for an airport pickup you are required to pay on an account or by credit or debit card. Like most other major companies we do not pick up from Airports for cash.
  • When booking an Airport pickup you will be asked how many minutes after arrival you would like to be collected. This "minutes after arrival" is the period of time you think it will take to disembark the plane, clear customs and collect your luggage. Once your "minutes after arrival" have elapsed you will be charged waiting time at the standard rate for the type of vehicle booked.
  • Car parking charges are added to your booking as an extra and ach airport sets rates for car parking individually.
  • Your driver will meet you in the Arrivals hall after your "minutes after arrival" and will have a board displaying your name.
  • We monitor flight times via the Internet and will dispatch your car so that it arrives on time towards the end of your "minutes after arrival". We accept no responsibility for delayed or inaccurate information provided by airlines or other third parties.